We have changed the process to download your usage data. The “Download your data” button has been moved to the top of the "Your Electricity Use" screen and re-named as “Reports Menu”.
There are now three reports provided for your Meter Data.
Victorian Energy Compare Data – Original CSV data file
Summary Report – PDF File of your data: including Graphical representation and Tabulated formats.
Detailed Report – NEM12 Compatible Format in a CSV file;
The Retail Customer Guide will help you to interpret both the Summary Report & Detailed Report.
The three data files will now be emailed to you rather than directly download to your device.
The Data Reports should be received within 10 minutes ( if the requested Reports do not arrive after 2 hours then please re-request the reports). Some email servers may consider the reports email to be a junk email and re-direct the email to your Junk Folder. If the requested reports do not arrive please check the Junk Folder first before you re-request the reports.
If you have any questions or concerns please use Contact Us on Energy Easy or email energye@ue.com.au